Why a request register?
All organisations must inform data subjects about their GDPR rights and have the right processes in place to handle requests promptly. It is important to correctly document each received request:
- The supervisory authority can request your register at any time
- In case of a complaint, you can demonstrate that you responded correctly and on time
- You keep oversight of which requests are still open
The template
We have created a ready-to-use Google Sheets template that you can copy and use directly:
Open the request register in Google Sheets
Make a copy via File > Make a copy and fill in a row for each received request.
What information to record
For each request, you should record at minimum:
- Date of receipt - this determines your deadline (one month)
- Type of request - access, deletion, correction, restriction, portability, objection
- Name and contact details of the requester
- Whether identity was verified - and how (ID copy, logged-in account, etc.)
- Date of your response - to prove you responded within the deadline
- Result - handled, refused (with reason), or referred
- Any notes - specifics, e.g. “2-month extension requested”
Tips
- Keep the register separate from the personal data itself
- Set a reminder for requests that are still open
- Use the response templates to respond quickly and correctly
GDPRWise scans your website, generates your processing register and privacy policy, and gives you a tailored action list. Ready in 15 minutes.